Contact Us – TheSockTeam

Sock Life provides the most crazy and creative socks and underwear you can find. We ship worldwide straight from our manufacturer (located in China). It may be a little slower, but its FREE and you save on the hefty postage fees. If you have any questions in regards to designs or ideas, we would be happy to hear them and forward them to our design team for our upcoming products.

If you have any queries about your order, visit the FAQ page first before using the contact us form. Majority of the time it can be answered there. If not, we’re happy to answer your message within 4 – 6 hours during the business day. Choose to live the Sock Life with us!

Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Sock Life's Online Shop?

Currently we charge nothing for shipping! How? Because we ship straight from our manufacturer overseas (located in China). We cut out the middle-man so that you get free shipping and save on high worldwide shipping costs.

Which payment methods are accepted in the Sock Life's Online Shop?

We accept online payments through Paypal, Stripe and Apple Pay/Chrome Payment Request (if supported by your browser). It's safe and FREE for buyers!

How long will delivery take?

We ship directly from the manufacturer (located in China) using low-cost shipping methods. This means its FREE for you, but takes a little longer. It normally takes within 10 business days but can take up to 25 to some parts of the world. If you don't receive the item within 60 days, we will take further steps and ensure that you are satisfied.

How secure is shopping in the Online Shop? Is my data protected?

100% Safe. The only information we keep is your email and address details for shipping. Your payment details are handled via our payment gateway providers (Paypal for example) so we don't keep any records on our servers.

What exactly happens after ordering?

You will receive an email confirming your order has been placed. Within 24-48 hours your order will be shipped and you will be notified again. Once it's shipped, hold tight for your package to arrive. You can always log into your account and check order details and/or contact us regarding any issues you may have.

Do I receive an invoice for my order?

You will receive an invoice for your order automatically once your order has been placed and payment confirmed.

Where are you located? do you have a retail shop?

No, we operate in Melbourne but we choose to sell online only due to the low overheads. This allows us to pass our savings onto our customers.

I have a retail shop myself, can you offer wholesale pricing?

Please contact us for more details regarding wholesale accounts.

Send us an email

Contact us and we will do our best to get you an answer within 4-6 hours.

Contact Us via Messenger

Click the image below or scan the barcode using your Facebook messenger app to initiate a conversation.